Privacy policy
Last updated October 11, 2026.
This policy explains what Richemont CRM at app.richemontsolutions.com collects and how it is used. Richemont Solutions ("we", "us") runs it.
Two kinds of information
Your account information is what you give us when you sign up: your name, email address, phone number and business name, and the settings you save, such as your mailing address.
Your customer records are what you or your lead form put in: names, phone numbers, email addresses, job addresses, notes, estimate and invoice amounts, and the timeline of what happened. For these, you decide what is collected and why, and we only store and process them on your behalf to run the service.
How we use it
- To run the service: show you your records, send the follow-up emails you switched on, and email you when a lead arrives.
- To sign you in and keep your account secure.
- To bill you, through Stripe, and to answer when you write to us.
We do not sell your information or your customers' information, and we do not use your customer records for advertising.
Who else handles it
- Cloudflare hosts the service and its database, and keeps basic request logs.
- Our email provider, currently Brevo, sends our sign-in emails and the follow-up emails you have switched on, so it receives the email address and the message.
- Stripe handles payment. Your card details go to Stripe. We never see or store them.
We share information with these providers only to run the service, or when the law requires it.
Cookies and tracking
The app sets one cookie, to keep you signed in. There are no advertising pixels and no analytics scripts on this site or in the app.
Your customers' choices
Every follow-up email has a one-click unsubscribe link. When a person unsubscribes, we stop emailing them for your business and keep a note that they did, so they are not emailed again.
Keeping and deleting data
We keep your records while your account exists. You can export all contacts at any time, including after you cancel, and you can delete your account from Settings, which deletes your records. Finished follow-up queue entries are cleared automatically after 90 days, and sign-in and rate-limit records after a short time.
Security
Each business's records are kept separate from every other business's. Sign-in links and codes work once and expire, and we store only a scrambled form of them. No system is perfectly secure, so if we learn of a problem that affects you we will tell you.
Children
The service is for businesses and is not meant for people under 18.
Changes and contact
If this policy changes in a way that matters, we will email the account owner. Questions, export or deletion requests: russjr@richemontsolutions.com.